{"data":{"wordTranslations":[{"locale":"en","translation_map":[{"key":"In-Person","translation":"In-Person"},{"key":"Live Online","translation":"Live Online"},{"key":"People Skills Training","translation":"People"},{"key":"People Skills Training Stripe","translation":"People"},{"key":"Details","translation":"Details"},{"key":"Live Online course","translation":"Live Online Course"},{"key":"In-Person course","translation":"In-Person Course"},{"key":"Important event specific details","translation":"Important event specific details"},{"key":"Register participants","translation":"Register participants"},{"key":"Company info","translation":"Company info"},{"key":"Organization","translation":"Organization"},{"key":"Job Title","translation":"Job Title"},{"key":"Organization Address","translation":"Organization Address"},{"key":"This information you provide will be used in accordance with the terms of our","translation":"This information you provide will be used in accordance with the terms of our"},{"key":"privacy policy","translation":"privacy policy"},{"key":"Submit","translation":"Submit"},{"key":"Thank you! A representative will contact you shortly about your inquiry!","translation":"Thank you! We will contact you shortly about your inquiry!"},{"key":"Reach out","translation":"Reach out"},{"key":"Contact us at any time to ask questions or find out more about developing the skills you need to succeed at work and in your everyday life.","translation":"Contact us at any time to ask questions or find out more about developing the skills you need to succeed at work and in your everyday life."},{"key":"Message","translation":"Message"},{"key":"I would like to receive Dale Carnegie’s email newsletter and special offers or discounts!","translation":"I would like to receive Dale Carnegie’s email newsletter and special offers or discounts!"},{"key":"Subject","translation":"Subject"},{"key":"City","translation":"City"},{"key":"State","translation":"State"},{"key":"Province","translation":"Province"},{"key":"Postal Code","translation":"Postal Code"},{"key":"First Name","translation":"First Name"},{"key":"Last Name","translation":"Last Name"},{"key":"Phone Number","translation":"Phone Number"},{"key":"Email Address","translation":"Email Address"},{"key":"Add to Cart","translation":"Add to Cart"},{"key":"Add","translation":"Add to Cart"},{"key":"Update","translation":"Update"},{"key":"Supervisor information","translation":"Supervisor information"},{"key":"Invalid email","translation":"Invalid email"},{"key":"This field is required","translation":"This field is required"},{"key":"At least one participant is required","translation":"At least one participant is required"},{"key":"Work Email","translation":"Work Email"},{"key":"Follow Up On","translation":"Follow Up On"},{"key":"Follow Up On Live Training","translation":"Follow Up On Live Training"},{"key":"Follow Up On Carnegie Cloud Subscriptions","translation":"Follow Up On Carnegie Cloud Subscriptions"},{"key":"Follow Up On Team Training Discounts","translation":"Follow Up On Team Training Discounts"},{"key":"Follow Up On Blended Training","translation":"Follow Up On Blended Training"},{"key":"Follow Up On ... Other","translation":"Follow Up On ... Other"},{"key":"Organization Size","translation":"Organization Size"},{"key":"Under 500 employees","translation":"Under 500 employees"},{"key":"500 - 2,500 employees","translation":"500 - 2,500 employees"},{"key":"Over 2,500 employees","translation":"Over 2,500 employees"},{"key":"What area of training are you interested in for your team?","translation":"What area of training are you interested in for your team?"},{"key":"Leadership Effectiveness","translation":"Leadership Effectiveness"},{"key":"Presentation Effectiveness","translation":"Presentation Effectiveness"},{"key":"Sales Effectiveness","translation":"Sales Effectiveness"},{"key":"Other/Custom Product Subscription","translation":"Other/Custom Product Subscription"},{"key":"Explore Live Online","translation":"Explore Live Online"},{"key":"Call 1-855-820-9200 ext 3 or complete the form below.","translation":"Call 1-855-820-9200 ext 3 or complete the form below."},{"key":"Thank You","translation":"Thank You"},{"key":"Add new participant below","translation":"Add new participant below"},{"key":"Participant","translation":"Participant"},{"key":"Remove","translation":"Remove"},{"key":"Footer-Message","translation":"Explore how Dale Carnegie can create business results for your organization or team"},{"key":"Contact Us","translation":"Contact Us"},{"key":"Privacy Policy","translation":"Privacy Policy"},{"key":"Terms & Conditions","translation":"Terms of Service"},{"key":"Accessibility Statement","translation":"Accessibility Statement"},{"key":"Training","translation":"Training"},{"key":"Course finder","translation":"Course Finder"},{"key":"Topics","translation":"Topics"},{"key":"Types","translation":"Types"},{"key":"About","translation":"About"},{"key":"Process","translation":"Process"},{"key":"Heritage","translation":"Heritage"},{"key":"Case Studies","translation":"Case Studies"},{"key":"Company","translation":"Company"},{"key":"Culture","translation":"Culture"},{"key":"Franchising","translation":"Franchising"},{"key":"Contact","translation":"Contact"},{"key":"Resources","translation":"Resources"},{"key":"White Papers","translation":"White Papers"},{"key":"eBooks","translation":"eBooks"},{"key":"Starting at","translation":"Starting at"},{"key":"Location","translation":"Location"},{"key":"Duration","translation":"Duration"},{"key":"Time","translation":"Time"},{"key":"Register Now","translation":"Register Now"},{"key":"Contact us to get more information","translation":"Contact us to get more information"},{"key":"Upcoming Course Dates","translation":"Upcoming Course Dates"},{"key":"What You’ll Learn","translation":"What You’ll Learn"},{"key":"Why you want to learn it","translation":"Why You Want To Learn It"},{"key":"How it will help you","translation":"How It Will Help You"},{"key":"Heritage_1888","translation":"Dale Carnegie was born in Missouri and became a salesman and aspiring actor after being educated at Warrensburg State Teachers College. Later, he travelled to New York and began teaching communications classes to adults at the YMCA."},{"key":"Heritage_1912","translation":"The world-famous Dale Carnegie Course began, where he discovered and developed new techniques that made speakers unafraid to address a public audience. Carnegie had tapped into the average person’s desire to have more self-confidence."},{"key":"Heritage_1930","translation":"Dale Carnegie began recruiting individuals interested in professional improvement, to license the course throughout the country."},{"key":"Heritage_1936","translation":"Dale Carnegie penned his renowned book “How to Win Friends and Influence People.” Still a popular book today, Dale Carnegie's four part book contains advice on how to create success in business and personal lives."},{"key":"Heritage_1954","translation":"Dale Carnegie’s company became incorporated as Dale Carnegie & Associates, Inc. The 1950’s also marked a period of expansion into Europe, Australia, Asia, and South America."},{"key":"Heritage_1967","translation":"Responding to changing management needs, the first Dale Carnegie Training leadership courses were created, and would eventually grow into our core program: Leadership Training for Managers."},{"key":"Heritage_1972","translation":"The course curriculum expanded with the addition of Customer Service Courses and Personal Development Training."},{"key":"Heritage_1975","translation":"The Dale Carnegie training courses were awarded accreditation by the Continuing Education Council. Today, they are known as the Accrediting Council for Continuing Education and Training (ACCET)."},{"key":"Heritage_1985","translation":"Dale Carnegie’s Strategic Presentations Workshop was developed."},{"key":"Heritage_1992","translation":"Dale Carnegie began offering tailored corporate training solutions worldwide."},{"key":"Heritage_2001","translation":"All locally sponsored Dale Carnegie Training organizations in the U.S. were approved through the GSA Federal Supply Schedule #GS-10F-0329K to offer their products and services to federal government agencies."},{"key":"Heritage_2012","translation":"In 2012 Dale Carnegie Training celebrated our 100 year anniversary. For more than a century, we’ve helped communities everywhere prosper by improving the personal and financial well-being of the people who live there, and the companies that do business there."},{"key":"Heritage_2016_2017","translation":"Dale Carnegie is named among the Top 20 Sales Training Companies by TrainingIndustry.com"},{"key":"Heritage_Today","translation":"Dale Carnegie’s legacy is as strong as ever. With a roster of over 8 million graduates, Dale Carnegie is dedicated to serving the business community worldwide. Currently, there are over 2,700 professional trainers who deliver Dale Carnegie courses in over 85 countries and 30 languages."},{"key":"We're sorry the page you requested couldn't be found.","translation":"We're sorry the page you requested couldn't be found."},{"key":"The page doesn't exist or has been moved.","translation":"The page doesn't exist or has been moved."},{"key":"Course Details","translation":"Course Details"},{"key":"Next Page","translation":"Next"},{"key":"Prev Page","translation":"Prev"},{"key":"Professional Training Course & Event Finder","translation":"Professional Training Course & Event Finder"},{"key":"Endless options. Unlimited opportunity.","translation":"Endless options. Unlimited opportunity."},{"key":"Intent","translation":"Intent"},{"key":"Inquire","translation":"Inquire"},{"key":"Involve","translation":"Involve"},{"key":"Innovate","translation":"Innovate"},{"key":"Impact","translation":"Impact"},{"key":"Our Process","translation":"Our Process"},{"key":"We Work Together to Define Your Strategic Intent","translation":"We Work Together to Define Your Strategic Intent"},{"key":"We help you develop a clear strategic vision, first by outlining a strategic vision for your organization, then uncovering the hurdles we may face in arriving at your desired destination. It’s really those hurdles that we need to clear.","translation":"We help you develop a clear strategic vision, first by outlining a strategic vision for your organization, then uncovering the hurdles we may face in arriving at your desired destination. It’s really those hurdles that we need to clear."},{"key":"We Inquire to Determine Your Organizational Needs","translation":"We Inquire to Determine Your Organizational Needs"},{"key":"Now that we know what hurdles you face, let’s have an honest conversation to understand where your business stands today, so we can better drive toward your goals. Once the bar is set, and a plan is in place, we can develop custom training solutions that support your organization’s specific needs.","translation":"Now that we know what hurdles you face, let’s have an honest conversation to understand where your business stands today, so we can better drive toward your goals. Once the bar is set, and a plan is in place, we can develop custom training solutions that support your organization’s specific needs."},{"key":"We Involve Absolutely Everyone","translation":"We Involve Absolutely Everyone"},{"key":"We check in with employees at all levels to hear their thoughts on your overall company vision, find competency gaps that need to be closed, and discover attitudes that can support or undermine change, because positive change is a team effort","translation":"We check in with employees at all levels to hear their thoughts on your overall company vision, find competency gaps that need to be closed, and discover attitudes that can support or undermine change, because positive change is a team effort"},{"key":"We Innovate Positive Change","translation":"We Innovate Positive Change"},{"key":"Dale Carnegie Training changes people so they can change their organizations, which then changes the world. Progress is propelled by the power of transformation, and that begins within. Our training solutions provide measurable results and map directly to the competencies we’ve identified to achieve your corporate initiatives through your people","translation":"Dale Carnegie Training changes people so they can change their organizations, which then changes the world. Progress is propelled by the power of transformation, and that begins within. Our training solutions provide measurable results and map directly to the competencies we’ve identified to achieve your corporate initiatives through your people"},{"key":"We Impact Results","translation":"We Impact Results"},{"key":"Our training is known to ignite long-term behavior change, and fuel emotional and intellectual engagement in businesses of all sizes. Dale Carnegie’s unique results-driven methods have endured around the world for over a century. We’re determined to drive your organization toward its goals","translation":"Our training is known to ignite long-term behavior change, and fuel emotional and intellectual engagement in businesses of all sizes. Dale Carnegie’s unique results-driven methods have endured around the world for over a century. We’re determined to drive your organization toward its goals"},{"key":"Leadership Skills for First-Time Managers","translation":"Leadership Skills for First-Time Managers"},{"key":"The transition from employee to a leader is one of the most challenging times in a career. Dale Carnegie’s learning guide provides areas for first-time managers to concentrate and build their leadership skills.","translation":"The transition from employee to a leader is one of the most challenging times in a career. Dale Carnegie’s learning guide provides areas for first-time managers to concentrate and build their leadership skills."},{"key":"Focus on the skills that managers need to be successful. Avoid common traps that new leaders can fall into. Build a team that is accountable, engaged, and operating at peak performance.","translation":"Focus on the skills that managers need to be successful. Avoid common traps that new leaders can fall into. Build a team that is accountable, engaged, and operating at peak performance."},{"key":"Most first-time managers struggle as they adapt to the realities of a leadership role. Many of the tools and skills that they relied on for success as an individual contributor will not serve them as a leader.","translation":"Most first-time managers struggle as they adapt to the realities of a leadership role. Many of the tools and skills that they relied on for success as an individual contributor will not serve them as a leader."},{"key":"Take command as a first-time manager. Build on your strengths and understand what it takes to make the transition from a valued team member to a successful leader.","translation":"Take command as a first-time manager. Build on your strengths and understand what it takes to make the transition from a valued team member to a successful leader."},{"key":"Dale Carnegie's Secrets of Success","translation":"Dale Carnegie's Secrets of Success"},{"key":"Over 50 million copies of Mr. Carnegie’s books such as How to Win Friends and Influence People and How to Stop Worrying and Start Living are sold, and over 8 million lives have been impacted by the Dale Carnegie training and Dale Carnegie's timeless values and principles. A plethora of golden tips will set you on the path toward unimagined success. Put these tips in to action to excel as a leader and become the best version of yourself.","translation":"Over 50 million copies of Mr. Carnegie’s books such as How to Win Friends and Influence People and How to Stop Worrying and Start Living are sold, and over 8 million lives have been impacted by the Dale Carnegie training and Dale Carnegie's timeless values and principles. A plethora of golden tips will set you on the path toward unimagined success. Put these tips in to action to excel as a leader and become the best version of yourself."},{"key":"Principles from How to Win Friends and Influence People show you how to influence others to support your vision. Discover 9 techniques for enhancing relationships, and fundamental techniques for becoming a respected leader. Tips for handling criticism and stress set you free to move forward with new ideas and stronger partnerships.","translation":"Principles from How to Win Friends and Influence People show you how to influence others to support your vision. Discover 9 techniques for enhancing relationships, and fundamental techniques for becoming a respected leader. Tips for handling criticism and stress set you free to move forward with new ideas and stronger partnerships."},{"key":"For over a century, Dale Carnegie has been improving individual and business performance around the world. While our training techniques continue to evolve, our core principles remain true to a single vision: real transformation begins from within. From the humble beginnings of one man’s belief in the power to transform individuals, Dale Carnegie continues to inspire individual excellence by tapping into each person’s potential.","translation":"For over a century, Dale Carnegie has been improving individual and business performance around the world. While our training techniques continue to evolve, our core principles remain true to a single vision: real transformation begins from within. From the humble beginnings of one man’s belief in the power to transform individuals, Dale Carnegie continues to inspire individual excellence by tapping into each person’s potential."},{"key":"As you apply these timeless principles, you excel as a leader while gaining trust and respect from the people around you. Create positive change by illuminating a bright and resourceful workforce. By winning people to your way of thinking and reducing stress, you’ll set teams in motion and help entire organizations reach new heights.","translation":"As you apply these timeless principles, you excel as a leader while gaining trust and respect from the people around you. Create positive change by illuminating a bright and resourceful workforce. By winning people to your way of thinking and reducing stress, you’ll set teams in motion and help entire organizations reach new heights."},{"key":"Time Management: A Practical Guide To Efficiently Prioritizing Your Time, Enabling You To Achieve Optimum Results","translation":"Time Management: A Practical Guide To Efficiently Prioritizing Your Time, Enabling You To Achieve Optimum Results"},{"key":"The reality of today’s world is that we must achieve great results within less time. The key is to optimize your time, both professionally and personally, in a manner that will yield the most ideal results. This brief guide is designed to help you prioritize tasks and work efficiently.","translation":"The reality of today’s world is that we must achieve great results within less time. The key is to optimize your time, both professionally and personally, in a manner that will yield the most ideal results. This brief guide is designed to help you prioritize tasks and work efficiently."},{"key":"Receive proven time management tips to optimise your time in ways that will yield the most ideal results. Apply the tips to leverage time and increase productivity. Find out how to working smarter, not harder!","translation":"Receive proven time management tips to optimise your time in ways that will yield the most ideal results. Apply the tips to leverage time and increase productivity. Find out how to working smarter, not harder!"},{"key":"Professionals of today are constantly juggling time with quality and cost, and trying to do so in a rapidly changing environment. With the goal of uncompromised results, it’s critical to plan, set priorities, and act quickly and decisively. By applying 5 proven time management approaches, you’ll never fear the word deadline again!","translation":"Professionals of today are constantly juggling time with quality and cost, and trying to do so in a rapidly changing environment. With the goal of uncompromised results, it’s critical to plan, set priorities, and act quickly and decisively. By applying 5 proven time management approaches, you’ll never fear the word deadline again!"},{"key":"Time management best practices have a direct effect on the efficiency, quality of work, and stress levels. Prioritize to achieve your goals, and keep hassles to a minimum. Invest your time in the most productive way to yield the best results.","translation":"Time management best practices have a direct effect on the efficiency, quality of work, and stress levels. Prioritize to achieve your goals, and keep hassles to a minimum. Invest your time in the most productive way to yield the best results."},{"key":"Communicate with Diplomacy and Tact","translation":"Communicate with Diplomacy and Tact"},{"key":"This guide gives you powerful insight into your own strengths and weaknesses as a communicator. It is designed to help you learn to disagree in an agreeable manner, assert yourself confidently and tactfully, and demonstrate an open and understanding attitude toward others. Think Mother Teresa!","translation":"This guide gives you powerful insight into your own strengths and weaknesses as a communicator. It is designed to help you learn to disagree in an agreeable manner, assert yourself confidently and tactfully, and demonstrate an open and understanding attitude toward others. Think Mother Teresa!"},{"key":"You will take a 10-question assessment to determine if you have the necessary skills to effectively communicate with your co-workers and colleagues. Analyze ways to avoid unnecessary conflict and approach contentious situations calmly and confidently. Learn that giving others the “benefit of the doubt” works in your favor when it’s your turn to be in the hot seat, validating the theory of “what goes around comes around”!","translation":"You will take a 10-question assessment to determine if you have the necessary skills to effectively communicate with your co-workers and colleagues. Analyze ways to avoid unnecessary conflict and approach contentious situations calmly and confidently. Learn that giving others the “benefit of the doubt” works in your favor when it’s your turn to be in the hot seat, validating the theory of “what goes around comes around”!"},{"key":"You can’t climb the corporate ladder if you’re offending your colleagues along the way. Solid business practices require tactful and thoughtful communication skills. If you have a confident and assertive personal style and remain flexible in difficult situations, you are much more likely to rise to the top.","translation":"You can’t climb the corporate ladder if you’re offending your colleagues along the way. Solid business practices require tactful and thoughtful communication skills. If you have a confident and assertive personal style and remain flexible in difficult situations, you are much more likely to rise to the top."},{"key":"Communicating diplomatically is not limited to the business world. You should practice thoughtful communication skills with family, friends and even pets! People make mistakes. How you respond to those errors is telling.","translation":"Communicating diplomatically is not limited to the business world. You should practice thoughtful communication skills with family, friends and even pets! People make mistakes. How you respond to those errors is telling."},{"key":"How to Provide Feedback Without Insulting Your Workers","translation":"How to Provide Feedback Without Insulting Your Workers"},{"key":"A recent Dale Carnegie Training Employee Engagement Study revealed that the immediate supervisor, and their behavior and attitude, drives employee engagement in the workplace. If managers want to maintain engaged workers, they need to provide feedback and constructive criticism in a positive way, without condescension or antagonism. In short, you get more flies with honey than you do with vinegar!","translation":"A recent Dale Carnegie Training Employee Engagement Study revealed that the immediate supervisor, and their behavior and attitude, drives employee engagement in the workplace. If managers want to maintain engaged workers, they need to provide feedback and constructive criticism in a positive way, without condescension or antagonism. In short, you get more flies with honey than you do with vinegar!"},{"key":"This ebook will give you valuable tips for giving positive feedback, beginning with establishing clear goals. Mistakes should be addressed quickly and empathetically, and they should not define the person. Discover ways to engage employees by enabling them to be a part of the solution, while assuring them of their value to the team.","translation":"This ebook will give you valuable tips for giving positive feedback, beginning with establishing clear goals. Mistakes should be addressed quickly and empathetically, and they should not define the person. Discover ways to engage employees by enabling them to be a part of the solution, while assuring them of their value to the team."},{"key":"One word: Retention. When positive feedback is provided, even (or maybe even especially) when corrective, the employee understands that the manager is committed to the employee’s success and growth. A strong level of trust is established which boosts morale and increases productivity (not to mention you don’t have to start all over with a new hire!).","translation":"One word: Retention. When positive feedback is provided, even (or maybe even especially) when corrective, the employee understands that the manager is committed to the employee’s success and growth. A strong level of trust is established which boosts morale and increases productivity (not to mention you don’t have to start all over with a new hire!)."},{"key":"Addressing mistakes or conflicts is often difficult for managers, but when performed in a manner that focuses on the problem, not the person, you’ll be able to keep your employee motivated and engaged. With team members like that, you’ll be sure to achieve your objectives, and your team will be anxiously awaiting their next goals!","translation":"Addressing mistakes or conflicts is often difficult for managers, but when performed in a manner that focuses on the problem, not the person, you’ll be able to keep your employee motivated and engaged. With team members like that, you’ll be sure to achieve your objectives, and your team will be anxiously awaiting their next goals!"},{"key":"How to Run an Effective Performance Review","translation":"How to Run an Effective Performance Review"},{"key":"This is a quick and easy plan for conducting a well-prepared, constructive, and positive performance review. It will show you the best ways to encourage, empower, and engage your employees with the performance appraisal. You’ll learn that by exhibiting the right attitude when discussing areas that need improvement, you can ignite workplace enthusiasm.","translation":"This is a quick and easy plan for conducting a well-prepared, constructive, and positive performance review. It will show you the best ways to encourage, empower, and engage your employees with the performance appraisal. You’ll learn that by exhibiting the right attitude when discussing areas that need improvement, you can ignite workplace enthusiasm."},{"key":"You’ll learn the importance of communicating the desired outcomes and aligning those outcomes with the organization’s mission. Receive tips on how to evaluate and follow-up on your employee’s performance. Gain fresh ideas for developing a rewards program to motivate and engage your employees.","translation":"You’ll learn the importance of communicating the desired outcomes and aligning those outcomes with the organization’s mission. Receive tips on how to evaluate and follow-up on your employee’s performance. Gain fresh ideas for developing a rewards program to motivate and engage your employees."},{"key":"As a manager, it’s important for you to keep your finger on the pulse of the day-to-day grind, but even more important is keeping your employees apprised of how well they’re performing. A good performance review can be beneficial in so many ways, not only for correction or praise, but also to determine if you even have the right task assigned to the right person. And the biggest benefit of all, when administered in a positive manner, is the relationship that you solidify with your employee.","translation":"As a manager, it’s important for you to keep your finger on the pulse of the day-to-day grind, but even more important is keeping your employees apprised of how well they’re performing. A good performance review can be beneficial in so many ways, not only for correction or praise, but also to determine if you even have the right task assigned to the right person. And the biggest benefit of all, when administered in a positive manner, is the relationship that you solidify with your employee."},{"key":"As a leader, you should show how to embrace changes and opportunities in a positive way. When you praise, reward, and set a good example, employees become motivated to achieve more and provide better results. And with that kind of payout, a little positive reinforcement seems like a small price to pay!","translation":"As a leader, you should show how to embrace changes and opportunities in a positive way. When you praise, reward, and set a good example, employees become motivated to achieve more and provide better results. And with that kind of payout, a little positive reinforcement seems like a small price to pay!"},{"key":"Leading A Multi-Generational Workforce","translation":"Leading A Multi-Generational Workforce"},{"key":"According to a Dale Carnegie Training Employee Engagement study, “Employees who feel their immediate manager displays strong leadership, positive standards and interest in them on a personal level are more engaged.” This ebook is designed to show you what makes each generation tick, so that you can effectively give them the personal attention that they need. Knowing how to communicate, coach, motivate and provide feedback for each generation is vital.","translation":"According to a Dale Carnegie Training Employee Engagement study, “Employees who feel their immediate manager displays strong leadership, positive standards and interest in them on a personal level are more engaged.” This ebook is designed to show you what makes each generation tick, so that you can effectively give them the personal attention that they need. Knowing how to communicate, coach, motivate and provide feedback for each generation is vital."},{"key":"You will be guided through a brief analysis of what motivates each generation in today’s workforce, from Baby Boomers, to Generation X, to Millenials. Each generation has its unique mindset, work style, and ways of communication. Mastering ways to motivate team members individually will enable managers to capitalize on the strengths that each member brings to the team.","translation":"You will be guided through a brief analysis of what motivates each generation in today’s workforce, from Baby Boomers, to Generation X, to Millenials. Each generation has its unique mindset, work style, and ways of communication. Mastering ways to motivate team members individually will enable managers to capitalize on the strengths that each member brings to the team."},{"key":"Dale Carnegie Employee Engagement Study shows that “middle-aged employees (40–49 years) are less engaged or are disengaged with their organization.” Conversely, the study found that “young employees (around age of 30) and those age 50+ are more engaged.” At least 66% of the employees are not fully engaged, and that needs to be addressed!","translation":"Dale Carnegie Employee Engagement Study shows that “middle-aged employees (40–49 years) are less engaged or are disengaged with their organization.” Conversely, the study found that “young employees (around age of 30) and those age 50+ are more engaged.” At least 66% of the employees are not fully engaged, and that needs to be addressed!"},{"key":"Understanding ways to motivate your multi-generational team members will create a more cohesive, productive, and happy workplace. Happy team members bring positive results. And that translates to an improved bottom line!","translation":"Understanding ways to motivate your multi-generational team members will create a more cohesive, productive, and happy workplace. Happy team members bring positive results. And that translates to an improved bottom line!"},{"key":"Sales Effectiveness: Overcoming Objections","translation":"Sales Effectiveness: Overcoming Objections"},{"key":"As long as there is business to be conducted, there will be objections to overcome. This ebook will guide you through the steps of overcoming objections by listening to concerns, questioning to understand, cushioning to acknowledge that you understand, responding, and finally evaluating whether or not the client is ready to move forward.","translation":"As long as there is business to be conducted, there will be objections to overcome. This ebook will guide you through the steps of overcoming objections by listening to concerns, questioning to understand, cushioning to acknowledge that you understand, responding, and finally evaluating whether or not the client is ready to move forward."},{"key":"You’ll discover the 5 key steps for overcoming objections. Discover that not all objections are rational, but instead emotional. Learn to respond to your client’s emotional needs in addition to any other obstacles that may be preventing them from buying.","translation":"You’ll discover the 5 key steps for overcoming objections. Discover that not all objections are rational, but instead emotional. Learn to respond to your client’s emotional needs in addition to any other obstacles that may be preventing them from buying."},{"key":"Overcoming objections isn’t just about closing a sale; it’s about building relationships. It’s your chance to let your clients know that you’re listening, and that you hear them. And when your clients feel understood, the probability of future business is solidified.","translation":"Overcoming objections isn’t just about closing a sale; it’s about building relationships. It’s your chance to let your clients know that you’re listening, and that you hear them. And when your clients feel understood, the probability of future business is solidified."},{"key":"When objections are satisfactorily resolved, you’ll have more that just a sale; you’ll have rapport. Resolving objections effectively is a process that involves careful, sensitive listening along with positive, factual responses to buyer concerns. Once you’ve mastered the skill, you’ll be pleasantly surprised at your improved closing rate!","translation":"When objections are satisfactorily resolved, you’ll have more that just a sale; you’ll have rapport. Resolving objections effectively is a process that involves careful, sensitive listening along with positive, factual responses to buyer concerns. Once you’ve mastered the skill, you’ll be pleasantly surprised at your improved closing rate!"},{"key":"Dale Carnegie Quick Tips for Outstanding Customer Service","translation":"Dale Carnegie Quick Tips for Outstanding Customer Service"},{"key":"It might sound simple, but driving profitability and growth stems from customer service and satisfaction. Transforming a customer into a champion hinges on perfecting the details throughout the customer lifecycle. This guide offers practical customer service tips you can use immediately – and leave your competitors in the dust… every. single. time.","translation":"It might sound simple, but driving profitability and growth stems from customer service and satisfaction. Transforming a customer into a champion hinges on perfecting the details throughout the customer lifecycle. This guide offers practical customer service tips you can use immediately – and leave your competitors in the dust… every. single. time."},{"key":"Exceptional customer service is about creating meaningful relationships and memorable moments at every touchpoint. You’ll first be introduced to nine ways to strengthen relationships with customers. You also learn telephone courtesy skills, an 8-step complaint resolution process, types of questions to ask to uncover needs, 5 five steps for asking for a referral, and more!","translation":"Exceptional customer service is about creating meaningful relationships and memorable moments at every touchpoint. You’ll first be introduced to nine ways to strengthen relationships with customers. You also learn telephone courtesy skills, an 8-step complaint resolution process, types of questions to ask to uncover needs, 5 five steps for asking for a referral, and more!"},{"key":"Product and price are certainly key differentiators in the minds of customers, but the way to their hearts is through epic service. Outstanding service providers cultivate meaningful relationships from the first contact. Demonstrating behaviors of helpfulness, genuine interest, and respect influences customer behavior – moving them from indifferent to loyal.","translation":"Product and price are certainly key differentiators in the minds of customers, but the way to their hearts is through epic service. Outstanding service providers cultivate meaningful relationships from the first contact. Demonstrating behaviors of helpfulness, genuine interest, and respect influences customer behavior – moving them from indifferent to loyal."},{"key":"It takes just a few intentional steps to turn good service into great service. Follow the steps to deliver exceptional customer service that exceeds expectations every time. Apply the principles and turn customers, even disappointed ones, into fans who are loyal, and refer others.","translation":"It takes just a few intentional steps to turn good service into great service. Follow the steps to deliver exceptional customer service that exceeds expectations every time. Apply the principles and turn customers, even disappointed ones, into fans who are loyal, and refer others."},{"key":"Internal Conflict Resolution Guidebook","translation":"Internal Conflict Resolution Guidebook"},{"key":"The ability to interact with people is even more important today with the pressures of our complex and fast-paced work environments. The book presents ideas for analyzing conflict situations and resolution methods that foster cooperation. Discover how to interpret individual reactions to conflict, enabling them to understand and better manage emotions and needs.","translation":"The ability to interact with people is even more important today with the pressures of our complex and fast-paced work environments. The book presents ideas for analyzing conflict situations and resolution methods that foster cooperation. Discover how to interpret individual reactions to conflict, enabling them to understand and better manage emotions and needs."},{"key":"First, a comprehensive Conflict Reaction profile enables you to analyze your current approach to handling conflicts so you can pinpoint improvement areas. An assortment of practical conflict resolution strategies is provided. Armed with alternative ways to assuage contentious situations, you’ll lead a more cohesive team.","translation":"First, a comprehensive Conflict Reaction profile enables you to analyze your current approach to handling conflicts so you can pinpoint improvement areas. An assortment of practical conflict resolution strategies is provided. Armed with alternative ways to assuage contentious situations, you’ll lead a more cohesive team."},{"key":"Conflict in the workplace weakens morale, strains productivity, and burdens overall progress. Discord needs to be addressed head-on. When conflict becomes a major disruption or risk to relationships, it’s time to be the skillful peace-maker.","translation":"Conflict in the workplace weakens morale, strains productivity, and burdens overall progress. Discord needs to be addressed head-on. When conflict becomes a major disruption or risk to relationships, it’s time to be the skillful peace-maker."},{"key":"This booklet provides practical strategies for solving conflicts and changing attitudes and behaviors to minimize conflicts altogether. You’ll analyze conflict situations to determine the most appropriate resolution, and use the provided template to create an action plan.","translation":"This booklet provides practical strategies for solving conflicts and changing attitudes and behaviors to minimize conflicts altogether. You’ll analyze conflict situations to determine the most appropriate resolution, and use the provided template to create an action plan."},{"key":"Presentation Effectiveness: A Free Guide to Effective Public Speaking","translation":"Presentation Effectiveness: A Free Guide to Effective Public Speaking"},{"key":"Effective communication is critical in any role, and the mark of a truly successful person is the ability to energize a team, a boardroom, or an arena. This book shows you that talking about your own experiences is no more difficult than telling a good story to a friend. It will help you develop the courage and self-confidence to speak in any public setting. ","translation":"Effective communication is critical in any role, and the mark of a truly successful person is the ability to energize a team, a boardroom, or an arena. This book shows you that talking about your own experiences is no more difficult than telling a good story to a friend. It will help you develop the courage and self-confidence to speak in any public setting. "},{"key":"Discover eight guiding principles that prepare you for flawless public speaking. Learn how to eliminate the nervous jitters and speak with confidence and credibility. Mr. Carnegie’s compelling, first-hand stories bring the principles to life.","translation":"Discover eight guiding principles that prepare you for flawless public speaking. Learn how to eliminate the nervous jitters and speak with confidence and credibility. Mr. Carnegie’s compelling, first-hand stories bring the principles to life."},{"key":"Whether you are persuading colleagues, selling to a client, or energizing a team, the power of your presentation makes all the difference. While having a thorough knowledge of your content earns you the right to speak, you also need to be excited about your message. If an audience senses your genuine passion, they’ll hang on every word.","translation":"Whether you are persuading colleagues, selling to a client, or energizing a team, the power of your presentation makes all the difference. While having a thorough knowledge of your content earns you the right to speak, you also need to be excited about your message. If an audience senses your genuine passion, they’ll hang on every word."},{"key":"Inspire large audiences, address the media, or simply control a meeting. Deliver a riveting presentation that yields positive results. Be the flashlight in the dark room that shows everyone the way!","translation":"Inspire large audiences, address the media, or simply control a meeting. Deliver a riveting presentation that yields positive results. Be the flashlight in the dark room that shows everyone the way!"},{"key":"The Art of Storytelling","translation":"The Art of Storytelling"},{"key":"Business people leverage the art of storytelling to inspire and engage teams, fascinate customers, and gain attention from potential investors. Dale Carnegie himself used storytelling as a compelling way to communicate with others. In this short book, you’ll discover techniques for public speaking and networking, centered around telling a story that people will remember -- and that will get results.","translation":"Business people leverage the art of storytelling to inspire and engage teams, fascinate customers, and gain attention from potential investors. Dale Carnegie himself used storytelling as a compelling way to communicate with others. In this short book, you’ll discover techniques for public speaking and networking, centered around telling a story that people will remember -- and that will get results."},{"key":"In addition to a proven formula for presenting engaging stories, this book provides the basic structure to build credibility, capture attention, and call others to action. Learn steps for developing an engaging story that inspires buy-in and belief. Additional keys to effective storytelling teach you how to “narrow the action” and “broaden the benefit.”","translation":"In addition to a proven formula for presenting engaging stories, this book provides the basic structure to build credibility, capture attention, and call others to action. Learn steps for developing an engaging story that inspires buy-in and belief. Additional keys to effective storytelling teach you how to “narrow the action” and “broaden the benefit.”"},{"key":"Dale Carnegie knew that storytelling was an essential ingredient for winning friends and influencing people. He knew stories connect with people, both emotionally and intellectually. Inspirational leaders use stories to convey a vision and motivate action.","translation":"Dale Carnegie knew that storytelling was an essential ingredient for winning friends and influencing people. He knew stories connect with people, both emotionally and intellectually. Inspirational leaders use stories to convey a vision and motivate action."},{"key":"Master the art of storytelling to make meaningful connections and improve business outcomes. Apply the keys to effective storytelling to optimize discussions and minimize emotional confrontations. Be the light in the room, to which everyone draws near!","translation":"Master the art of storytelling to make meaningful connections and improve business outcomes. Apply the keys to effective storytelling to optimize discussions and minimize emotional confrontations. Be the light in the room, to which everyone draws near!"},{"key":"Leadership Coaching Guide","translation":"Leadership Coaching Guide"},{"key":"Today's leaders need skills that inspire and equip teams to evolve to their best — and key among these skills is coaching. One of the most important concepts in coaching is having a vision or end goal in mind; without it, people often lose focus and motivation. How to create this picture of what’s possible for is central to the coaching process.","translation":"Today's leaders need skills that inspire and equip teams to evolve to their best — and key among these skills is coaching. One of the most important concepts in coaching is having a vision or end goal in mind; without it, people often lose focus and motivation. How to create this picture of what’s possible for is central to the coaching process."},{"key":"Learn seven proven steps and practical techniques to create an atmosphere where people are consistently motivated to reach their highest potential. Collaborate on goal setting and help team members adopt the right attitude to achieve a goal. Discover ways to recognize strengths and opportunities, give effective feedback, and provide the right kind of support and recognition.","translation":"Learn seven proven steps and practical techniques to create an atmosphere where people are consistently motivated to reach their highest potential. Collaborate on goal setting and help team members adopt the right attitude to achieve a goal. Discover ways to recognize strengths and opportunities, give effective feedback, and provide the right kind of support and recognition."},{"key":"Good coaching is a finely-tuned process. You’ll learn how to build trust to coach with less resistance. By setting a clear target and keeping team members’ eyes on the prize, they can shoot for the sky with your sideline support.","translation":"Good coaching is a finely-tuned process. You’ll learn how to build trust to coach with less resistance. By setting a clear target and keeping team members’ eyes on the prize, they can shoot for the sky with your sideline support."},{"key":"With the right process and techniques, you’ll set the bar high! By doing so, you’ll show confidence in your team member’s abilities and help them recognize their own potential. And by holding them accountable and providing necessary tools and training, you’ll keep them motivated to achieve unexpected success!","translation":"With the right process and techniques, you’ll set the bar high! By doing so, you’ll show confidence in your team member’s abilities and help them recognize their own potential. And by holding them accountable and providing necessary tools and training, you’ll keep them motivated to achieve unexpected success!"},{"key":"Change Management: A Leader's Guide to Managing Change in the Workplace","translation":"Change Management: A Leader's Guide to Managing Change in the Workplace"},{"key":"Managing through change can be stressful, frustrating and difficult. Being prepared and using an organized approach can help mitigate negative conditions. The Dale Carnegie Training Change Model helps leaders prepare for change and encourage employees to embrace the change and drive positive outcomes.","translation":"Managing through change can be stressful, frustrating and difficult. Being prepared and using an organized approach can help mitigate negative conditions. The Dale Carnegie Training Change Model helps leaders prepare for change and encourage employees to embrace the change and drive positive outcomes."},{"key":"Explore internal and external factors that drive change and how change impacts the organization and its people. Set the right things in motion the right way, and avoid pitfalls while navigating the team through uncertain times. The 5-Step Model takes leaders from analyzing though planning, and culminates with implementing and measuring the factors of change.","translation":"Explore internal and external factors that drive change and how change impacts the organization and its people. Set the right things in motion the right way, and avoid pitfalls while navigating the team through uncertain times. The 5-Step Model takes leaders from analyzing though planning, and culminates with implementing and measuring the factors of change."},{"key":"Effecting change in the workplace can be unpredictable because people and processes evolve differently. The Dale Carnegie Training Change Model provides a step-by-step approach for staying focused and positive while integrating change throughout the organization.","translation":"Effecting change in the workplace can be unpredictable because people and processes evolve differently. The Dale Carnegie Training Change Model provides a step-by-step approach for staying focused and positive while integrating change throughout the organization."},{"key":"Undertake a thorough analysis of the risks and opportunities, monitor effects, and keep key team members well apprised of progress. Engage key individuals in determining adjustments that need to be made and plan for the impact of change. Ensure a seamless process and positive outcomes that show change is not the enemy!","translation":"Undertake a thorough analysis of the risks and opportunities, monitor effects, and keep key team members well apprised of progress. Engage key individuals in determining adjustments that need to be made and plan for the impact of change. Ensure a seamless process and positive outcomes that show change is not the enemy!"},{"key":"A Leader’s Guide To Business Innovation","translation":"A Leader’s Guide To Business Innovation"},{"key":"Innovation is one of the few resources that is completely free. But innovation is a process and the ultimate goal is to gain vision from your most valuable commodity - your people. When you value your employee’s talents, foster a positive work environment, provide open communication, respect, and a proactive approach, the innovative ideas are sure to flow!","translation":"Innovation is one of the few resources that is completely free. But innovation is a process and the ultimate goal is to gain vision from your most valuable commodity - your people. When you value your employee’s talents, foster a positive work environment, provide open communication, respect, and a proactive approach, the innovative ideas are sure to flow!"},{"key":"You will be guided through the process of innovation, starting with the vision, the ultimate goal. Discover the challenges and the opportunities and brainstorm to find solutions. You’ll gather support (no man is an island!) and then put the accepted solutions into action. Finally, you’ll evaluate your results.","translation":"You will be guided through the process of innovation, starting with the vision, the ultimate goal. Discover the challenges and the opportunities and brainstorm to find solutions. You’ll gather support (no man is an island!) and then put the accepted solutions into action. Finally, you’ll evaluate your results."},{"key":"Innovation is about setting you apart from your competition; it’s what makes you stand out. If you aren’t innovating, then you’re just another grain of sand on a massive beach. Dare to be different. It’s what your customers want!","translation":"Innovation is about setting you apart from your competition; it’s what makes you stand out. If you aren’t innovating, then you’re just another grain of sand on a massive beach. Dare to be different. It’s what your customers want!"},{"key":"Innovation is the fun part! It’s the free-flowing ideas of your own, and those of your team members, that make an otherwise dull day interesting. To see a vision through, from its inception to its successful implementation is not only rewarding personally, it’s what has the biggest positive impact on your bottom line.","translation":"Innovation is the fun part! It’s the free-flowing ideas of your own, and those of your team members, that make an otherwise dull day interesting. To see a vision through, from its inception to its successful implementation is not only rewarding personally, it’s what has the biggest positive impact on your bottom line."},{"key":"Are Your Employees Motivated?","translation":"Are Your Employees Motivated?"},{"key":"Business leaders must possess personal traits that promote teamwork and demonstrate leadership, the ability to cope with pressure, and sensitivity toward others. A recent Dale Carnegie Training Study shows that one of the most critical factors of employee engagement is the “relationship with the immediate supervisor.” Your attitude and actions as a supervisor set the tone for a positive workplace.","translation":"Business leaders must possess personal traits that promote teamwork and demonstrate leadership, the ability to cope with pressure, and sensitivity toward others. A recent Dale Carnegie Training Study shows that one of the most critical factors of employee engagement is the “relationship with the immediate supervisor.” Your attitude and actions as a supervisor set the tone for a positive workplace."},{"key":"You will take a quick assessment to determine your own management, communication and leadership skills. You’ll be given a series of guidelines to address those areas where you need improvement, and emphasize your areas of expertise. The focus will be on building positive relationships with your employees, motivating and challenging them, goal setting, and recognizing their efforts.","translation":"You will take a quick assessment to determine your own management, communication and leadership skills. You’ll be given a series of guidelines to address those areas where you need improvement, and emphasize your areas of expertise. The focus will be on building positive relationships with your employees, motivating and challenging them, goal setting, and recognizing their efforts."},{"key":"According to the Dale Carnegie Training Employee Engagement Study: “69% of disengaged employees would leave their current job for just a 5% pay increase.” That’s an outcome you simply can’t afford!","translation":"According to the Dale Carnegie Training Employee Engagement Study: “69% of disengaged employees would leave their current job for just a 5% pay increase.” That’s an outcome you simply can’t afford!"},{"key":"motivationsDoText","translation":"This ebook provides tips for motivating your employees and improving the quality of your engagement culture."},{"key":"Closing the Sale by Building Customer Relationships","translation":"Closing the Sale by Building Customer Relationships"},{"key":"To offer your customers value, you must first have a clear understanding of their needs. To that end, the most important thing you can do in any customer interaction is ask questions, and then listen. Once you have a firm grasp on their requirements, you can offer solutions and then ask for the opportunity to form a business partnership.","translation":"To offer your customers value, you must first have a clear understanding of their needs. To that end, the most important thing you can do in any customer interaction is ask questions, and then listen. Once you have a firm grasp on their requirements, you can offer solutions and then ask for the opportunity to form a business partnership."},{"key":"This ebook demonstrates the 5 steps to building a customer relationship. Learn to create value by discussing your product and benefits in a way that tells a story tailored to your customer. When you’ve arrived at a beneficial solution, you’ll learn to ask for the commitment in a manner that makes it seem like you’re cementing a long-term professional relationship.","translation":"This ebook demonstrates the 5 steps to building a customer relationship. Learn to create value by discussing your product and benefits in a way that tells a story tailored to your customer. When you’ve arrived at a beneficial solution, you’ll learn to ask for the commitment in a manner that makes it seem like you’re cementing a long-term professional relationship."},{"key":"Let’s face it; there aren’t that many unique products or services on the market anymore, and with the Internet at every customer’s fingertips, the few products that are unique can be readily found. But what you have that no other company is offering is YOU. YOU are one hot commodity, and if you form solid customer relationships, your competition will rest safely in the dust.","translation":"Let’s face it; there aren’t that many unique products or services on the market anymore, and with the Internet at every customer’s fingertips, the few products that are unique can be readily found. But what you have that no other company is offering is YOU. YOU are one hot commodity, and if you form solid customer relationships, your competition will rest safely in the dust."},{"key":"Customer relationships need to be nurtured. If you continue to build strong ties to your customers, your sales pipeline will always be full. The bottom line is that you’ll always have an impressive bottom line!","translation":"Customer relationships need to be nurtured. If you continue to build strong ties to your customers, your sales pipeline will always be full. The bottom line is that you’ll always have an impressive bottom line!"},{"key":"Managing Change in the Digital Era","translation":"Managing Change in the Digital Era"},{"key":"Change management has become more critical than ever to successful leadership, and while the goal remains the same – creating confident, positive and optimistic stakeholders with the skills and commitment to ensure new initiatives succeed – the accelerated pace and purpose of change, along with people’s emotional response to technological advances (especially AI) has added complexity to the challenge.","translation":"Change management has become more critical than ever to successful leadership, and while the goal remains the same – creating confident, positive and optimistic stakeholders with the skills and commitment to ensure new initiatives succeed – the accelerated pace and purpose of change, along with people’s emotional response to technological advances (especially AI) has added complexity to the challenge."},{"key":"Dale Carnegie Training conducted in-depth interviews with leaders from finance, hospitality, manufacturing and transportation responsible for deploying AI within their organizations. What they shared about their own experiences provides insight into pitfalls to avoid and what leaders can do to ensure successful outcomes.","translation":"Dale Carnegie Training conducted in-depth interviews with leaders from finance, hospitality, manufacturing and transportation responsible for deploying AI within their organizations. What they shared about their own experiences provides insight into pitfalls to avoid and what leaders can do to ensure successful outcomes."},{"key":"The goal of change management is no longer just getting through the next change initiative, but rather developing an agile and resilient workforce ready and equipped to embrace change with confidence and a positive attitude. The nature of today’s dynamic workplace requires both traditional and innovative approaches to achieving successful change implementation in the digital era.","translation":"The goal of change management is no longer just getting through the next change initiative, but rather developing an agile and resilient workforce ready and equipped to embrace change with confidence and a positive attitude. The nature of today’s dynamic workplace requires both traditional and innovative approaches to achieving successful change implementation in the digital era."},{"key":"The five lessons for leaders that this whitepaper explores provide valuable insight into what impacts success with change initiatives related to the implementation of technology and what helps create change advocates.","translation":"The five lessons for leaders that this whitepaper explores provide valuable insight into what impacts success with change initiatives related to the implementation of technology and what helps create change advocates."},{"key":"Humble Leaders: What Defines them and How They Unlock a High-Performance Culture","translation":"Humble Leaders: What Defines them and How They Unlock a High-Performance Culture"},{"key":"Employee engagement, productivity, growth, and commitment all strongly depend on the effectiveness of leadership. Being a humble leader brings the best out of your people and models for them the type of leadership that will help them to succeed throughout their career.","translation":"Employee engagement, productivity, growth, and commitment all strongly depend on the effectiveness of leadership. Being a humble leader brings the best out of your people and models for them the type of leadership that will help them to succeed throughout their career."},{"key":"Gain research-based insights into the keys to effective leadership. Understand the value of humility in leadership and what makes a humble leader. Uncover actionable approaches for demonstrating a more humble and effective approach to leadership.","translation":"Gain research-based insights into the keys to effective leadership. Understand the value of humility in leadership and what makes a humble leader. Uncover actionable approaches for demonstrating a more humble and effective approach to leadership."},{"key":"The way you lead makes the biggest impact on quality and commitment at work. It’s the greatest contributing factor to engagement. And it has the greatest opportunity to impact people’s futures. It’s imperative to understand one of the greatest contributing factors to leading well.","translation":"The way you lead makes the biggest impact on quality and commitment at work. It’s the greatest contributing factor to engagement. And it has the greatest opportunity to impact people’s futures. It’s imperative to understand one of the greatest contributing factors to leading well."},{"key":"This whitepaper provides new research into specific actions you can take as a leader to practice humility and increase your impact and effectiveness.","translation":"This whitepaper provides new research into specific actions you can take as a leader to practice humility and increase your impact and effectiveness."},{"key":"The New Competitive Divide: Building the Foundation for Organizational Agility ","translation":"The New Competitive Divide: Building the Foundation for Organizational Agility "},{"key":"Agility involves seeking out new information and embracing continuous change in a collaborative way – and it promises to become the new competitive advantage.","translation":"Agility involves seeking out new information and embracing continuous change in a collaborative way – and it promises to become the new competitive advantage."},{"key":"It takes more than smart people and good data to become agile. Along with good tools and processes, it takes the right combination of resilience, social intelligence and capacity for action – aligned with a clear organizational purpose – to create a strong foundation for agility.","translation":"It takes more than smart people and good data to become agile. Along with good tools and processes, it takes the right combination of resilience, social intelligence and capacity for action – aligned with a clear organizational purpose – to create a strong foundation for agility."},{"key":"According to a recent Forbes Insights survey of more than 1,000 C-level executives, 81% of executives consider agility to be the most important characteristic of a successful organization because today’s rapidly-evolving requirements of customers and the business environment demand continuous innovation.","translation":"According to a recent Forbes Insights survey of more than 1,000 C-level executives, 81% of executives consider agility to be the most important characteristic of a successful organization because today’s rapidly-evolving requirements of customers and the business environment demand continuous innovation."},{"key":"This whitepaper provides valuable insights and a framework for leaders, addressing important considerations for those who want to approach building agility within their organization in a focused, deliberate way.","translation":"This whitepaper provides valuable insights and a framework for leaders, addressing important considerations for those who want to approach building agility within their organization in a focused, deliberate way."},{"key":"Beyond Technology: Preparing People for Success in the Era of AI ","translation":"Beyond Technology: Preparing People for Success in the Era of AI "},{"key":"Artificial Intelligence refers to IT systems that sense, comprehend, learn, and act – and it’s changing the way we live and work. As organizations deploy AI it will have profound impact on jobs, employee engagement and corporate culture. Understanding what that impact will be and how to prepare people for success will be critical.","translation":"Artificial Intelligence refers to IT systems that sense, comprehend, learn, and act – and it’s changing the way we live and work. As organizations deploy AI it will have profound impact on jobs, employee engagement and corporate culture. Understanding what that impact will be and how to prepare people for success will be critical."},{"key":"While technology and big data will be the driving force for digital transformation, this white paper explores why company leaders will need to look beyond the technology and focus on transparency and trust-building while developing a learning organization to ensure the right skills are in place to enable employees to adapt to change and support the successful implementation of AI.","translation":"While technology and big data will be the driving force for digital transformation, this white paper explores why company leaders will need to look beyond the technology and focus on transparency and trust-building while developing a learning organization to ensure the right skills are in place to enable employees to adapt to change and support the successful implementation of AI."},{"key":"In the next decade AI is predicted to impact nearly 60% of all jobs. While most jobs are unlikely to disappear entirely, the nature of work will change dramatically as AI assumes routine activities leaving employees to handle tasks with the highest requirements for social and creative intelligence. ","translation":"In the next decade AI is predicted to impact nearly 60% of all jobs. While most jobs are unlikely to disappear entirely, the nature of work will change dramatically as AI assumes routine activities leaving employees to handle tasks with the highest requirements for social and creative intelligence. "},{"key":"Organizational change of any kind, including the introduction of AI, requires a deliberate and thoughtful plan for preparing people. The three imperatives for ensuring success discussed in the whitepaper provide a valuable guide for the development of that plan.","translation":"Organizational change of any kind, including the introduction of AI, requires a deliberate and thoughtful plan for preparing people. The three imperatives for ensuring success discussed in the whitepaper provide a valuable guide for the development of that plan."},{"key":"Transforming Attitudes and Actions","translation":"Transforming Attitudes and Actions"},{"key":"Understand the Elements of a Strong Corporate Culture. In a recent study across four countries, Dale Carnegie set out to examine the perceptions of senior leaders on the strength of their own company cultures, their attitudes about its importance and impact, and actions they are taking to improve it.","translation":"Understand the Elements of a Strong Corporate Culture. In a recent study across four countries, Dale Carnegie set out to examine the perceptions of senior leaders on the strength of their own company cultures, their attitudes about its importance and impact, and actions they are taking to improve it."},{"key":"Challenges to Building a Great Corporate Culture How the Attuites and Actions of Senior Leaders Impact Culture Who is Building a Strong Corporate Culture and How ","translation":"Challenges to Building a Great Corporate Culture How the Attuites and Actions of Senior Leaders Impact Culture Who is Building a Strong Corporate Culture and How "},{"key":"A strong corporate culture is hailed as the key to winning in a competitive marketplace; a weak one, the death knell. While the explanation is easy, the topic of corporate culture is complex. Dale Carnegie begins to identify areas where you can improve your corporate culture.","translation":"A strong corporate culture is hailed as the key to winning in a competitive marketplace; a weak one, the death knell. While the explanation is easy, the topic of corporate culture is complex. Dale Carnegie begins to identify areas where you can improve your corporate culture."},{"key":"Use research findings to become more informed and build your opinion on corporate culture. Take important data points back to your organization to inform decision making and target strategic investments designed to bolster your corporate culture.","translation":"Use research findings to become more informed and build your opinion on corporate culture. Take important data points back to your organization to inform decision making and target strategic investments designed to bolster your corporate culture."},{"key":"Employee Engagement: It's Time to Go 'All In'","translation":"Employee Engagement: It's Time to Go 'All In'"},{"key":"A decade and billions of dollars later employee engagement levels have barely moved. Find out what companies may be missing in their quest to build a confident, engaged workforce that actually moves the needle on employee engagement.","translation":"A decade and billions of dollars later employee engagement levels have barely moved. Find out what companies may be missing in their quest to build a confident, engaged workforce that actually moves the needle on employee engagement."},{"key":"Based on research conducted by Dale Carnegie, this white paper shows how organizations can enable their leaders at all levels to drive employee engagement while also taking into account the historical context of past investments and strategies.","translation":"Based on research conducted by Dale Carnegie, this white paper shows how organizations can enable their leaders at all levels to drive employee engagement while also taking into account the historical context of past investments and strategies."},{"key":"The results are in and everyone knows that engaged employees create results. Indeed, a report by Deloitte found that 85% of leaders say employee engagement is a strategic priority. This white paper uncovers the specific things that organizations need to do to effectively engage their workforce.","translation":"The results are in and everyone knows that engaged employees create results. Indeed, a report by Deloitte found that 85% of leaders say employee engagement is a strategic priority. This white paper uncovers the specific things that organizations need to do to effectively engage their workforce."},{"key":"Get information that will help you to start developing a real plan to drive employee engagement. Identify areas for strategic investments that will create results. Start to engage your employees!","translation":"Get information that will help you to start developing a real plan to drive employee engagement. Identify areas for strategic investments that will create results. Start to engage your employees!"},{"key":"Why Long-Term Customer Loyalty is Still Driven by Trusted Relationships","translation":"Why Long-Term Customer Loyalty is Still Driven by Trusted Relationships"},{"key":"71% of customers said they would rather buy from a sales professional they completely trusted than one who gave them a lower price.","translation":"71% of customers said they would rather buy from a sales professional they completely trusted than one who gave them a lower price."},{"key":"It's all about trust. Learn why trust is critical in the selling process and what attitudes are required by sales professionals to develop trusted business relationships. See how a customer-oriented approach followed by the right communication skills create value for the customer.","translation":"It's all about trust. Learn why trust is critical in the selling process and what attitudes are required by sales professionals to develop trusted business relationships. See how a customer-oriented approach followed by the right communication skills create value for the customer."},{"key":"Customers already have an idea of what they need. They don't need to be sold, rather they need a sales professional with the right skill set to guide them through the buying process. A sales professional that informs, delivers value and instills confidence is ultimately one that creates trusted relationships that lead to long-term customer loyalty.","translation":"Customers already have an idea of what they need. They don't need to be sold, rather they need a sales professional with the right skill set to guide them through the buying process. A sales professional that informs, delivers value and instills confidence is ultimately one that creates trusted relationships that lead to long-term customer loyalty."},{"key":"Get smarter by learning the critical skills and the right sales process for generating more revenues. Build a team that can sell on value rather than on features and price. Start developing more meaningful and lasting professional relationships with your customers.","translation":"Get smarter by learning the critical skills and the right sales process for generating more revenues. Build a team that can sell on value rather than on features and price. Start developing more meaningful and lasting professional relationships with your customers."},{"key":"Recognizing Leadership Blind Spots","translation":"Recognizing Leadership Blind Spots"},{"key":"Research shows that leaders have blind spots, and they can be costly to the organization. Sadly, most leaders believe that their vision in the world of business is 20/20, so it takes a little convincing to get them to see the error of their ways. This paper, supported by employee surveys, identifies the blind spots and offers effective solutions to address them.","translation":"Research shows that leaders have blind spots, and they can be costly to the organization. Sadly, most leaders believe that their vision in the world of business is 20/20, so it takes a little convincing to get them to see the error of their ways. This paper, supported by employee surveys, identifies the blind spots and offers effective solutions to address them."},{"key":"Leadership is a complex discipline requiring vision, strategic thinking, financial savvy and more. When it comes to leadership behaviors essential to engaging employees there are four high-level findings that point to leadership blind spots. Learn what these blind spots are and discover how a few minor tweaks can lead to higher levels of employee engagement.","translation":"Leadership is a complex discipline requiring vision, strategic thinking, financial savvy and more. When it comes to leadership behaviors essential to engaging employees there are four high-level findings that point to leadership blind spots. Learn what these blind spots are and discover how a few minor tweaks can lead to higher levels of employee engagement."},{"key":"When leaders overcome their blind spots, employees are more likely to be very satisfied with their job than those whose leaders ignore and don’t acknowledge what they can’t see. Satisfied employees are more likely to stay with their employer and are more productive, adding to company profitability. Leaders who see the gap between actual behavior and desired behavior can address those areas in need of revision, making the overall experience of their employees significantly improved!","translation":"When leaders overcome their blind spots, employees are more likely to be very satisfied with their job than those whose leaders ignore and don’t acknowledge what they can’t see. Satisfied employees are more likely to stay with their employer and are more productive, adding to company profitability. Leaders who see the gap between actual behavior and desired behavior can address those areas in need of revision, making the overall experience of their employees significantly improved!"},{"key":"Eliminate as many leadership blind spots as possible. Acknowledge what they are and do something to change them. Through this candid self-reflection, leaders can become the exceptional organizational asset they are expected to be.","translation":"Eliminate as many leadership blind spots as possible. Acknowledge what they are and do something to change them. Through this candid self-reflection, leaders can become the exceptional organizational asset they are expected to be."},{"key":"Emotional Drivers of Employee Engagement","translation":"Emotional Drivers of Employee Engagement"},{"key":"Emotions and engagement are deeply-interconnected. Every touchpoint of the employee experience can elicit emotions – some of which drive engagement and others that kill it. ","translation":"Emotions and engagement are deeply-interconnected. Every touchpoint of the employee experience can elicit emotions – some of which drive engagement and others that kill it. "},{"key":"Engagement is more than being happy at work. Learn the power of positive emotions on employee engagement, discover the four key emotional drivers, and identify ways to help your people feel the emotions that matter in connection with their work.","translation":"Engagement is more than being happy at work. Learn the power of positive emotions on employee engagement, discover the four key emotional drivers, and identify ways to help your people feel the emotions that matter in connection with their work."},{"key":"Substantial research now supports the idea that positive emotions in the workplace yield a range of tangible benefits. When it comes to their performance, the emotions employees are feeling can be as important as the skills and knowledge they bring to their roles. ","translation":"Substantial research now supports the idea that positive emotions in the workplace yield a range of tangible benefits. When it comes to their performance, the emotions employees are feeling can be as important as the skills and knowledge they bring to their roles. "},{"key":"Build positive emotional capital among employees by increasing your awareness of the impact of emptions, and by using the knowledge in designing your employee experience to maximize emotions that foster engagement and minimize those that damage it. ","translation":"Build positive emotional capital among employees by increasing your awareness of the impact of emptions, and by using the knowledge in designing your employee experience to maximize emotions that foster engagement and minimize those that damage it. "},{"key":"Creating Cultures that Engage and Retain Millennials & Generation Z","translation":"Creating Cultures that Engage and Retain Millennials & Generation Z"},{"key":"Millennials are now the largest segment of the workforce and Generation Z is on its way. How do we engage these younger workers? The data covered in this paper provides strategies for inspiring relationships across generational divides to create a culture that works together.","translation":"Millennials are now the largest segment of the workforce and Generation Z is on its way. How do we engage these younger workers? The data covered in this paper provides strategies for inspiring relationships across generational divides to create a culture that works together."},{"key":"Learn how generations really differ and the key engagement drivers for younger workers. Discover how to bridge the generational gap as a leader. ","translation":"Learn how generations really differ and the key engagement drivers for younger workers. Discover how to bridge the generational gap as a leader. "},{"key":"Millennials have now eclipsed all others in the workplace in terms of size. Understanding how younger workers think, operate, and what engages them is more important now than ever before for building a vibrant and sustainable work team.","translation":"Millennials have now eclipsed all others in the workplace in terms of size. Understanding how younger workers think, operate, and what engages them is more important now than ever before for building a vibrant and sustainable work team."},{"key":"Adapt your leadership style to effectively engage employees and facilitate the success of teams with members from any generation. Multi-generational workplaces offer a variety of benefits from which any organization can benefit - given the right tools and training.","translation":"Adapt your leadership style to effectively engage employees and facilitate the success of teams with members from any generation. Multi-generational workplaces offer a variety of benefits from which any organization can benefit - given the right tools and training."},{"key":"Managers Matter: A Relationship-Centered Approach to Driving Employee Engagement","translation":"Managers Matter: A Relationship-Centered Approach to Driving Employee Engagement"},{"key":"Employee engagement translates to superior performance. Knowing how managers act as the catalyst for engagement provides organizations with further insight on how to move the needle on employment engagement levels - and realize the bottom line benefits.","translation":"Employee engagement translates to superior performance. Knowing how managers act as the catalyst for engagement provides organizations with further insight on how to move the needle on employment engagement levels - and realize the bottom line benefits."},{"key":"The immediate supervisor performs a pivotal role. Learn about the three relationship-centered practices managers can do daily to improve the engagement of their teams and foster positive working environments.","translation":"The immediate supervisor performs a pivotal role. Learn about the three relationship-centered practices managers can do daily to improve the engagement of their teams and foster positive working environments."},{"key":"Employees don’t leave companies; they leave their manager. Through practical steps and some emotional intelligence, immediate supervisors can become the key to driving employee motivation, morale, and satisfaction to new levels, along with retention rates, customer satisfaction scores, and revenue.","translation":"Employees don’t leave companies; they leave their manager. Through practical steps and some emotional intelligence, immediate supervisors can become the key to driving employee motivation, morale, and satisfaction to new levels, along with retention rates, customer satisfaction scores, and revenue."},{"key":"Use the findings to guide coaching conversations with supervisors or to inform your own leadership development.","translation":"Use the findings to guide coaching conversations with supervisors or to inform your own leadership development."},{"key":"The 3 + 3 of Experience Innovation","translation":"The 3 + 3 of Experience Innovation"},{"key":"This paper focuses on six trending innovations that companies are using to address the challenges they identify as barriers to their success. There are 3 market-facing trends along with 3 workplace-focused trends. The market-facing trends analyze an in-depth understanding of their customers’ expectations, and unexpressed needs, while the workplace trends evaluate how best to optimize the workplace experience.","translation":"This paper focuses on six trending innovations that companies are using to address the challenges they identify as barriers to their success. There are 3 market-facing trends along with 3 workplace-focused trends. The market-facing trends analyze an in-depth understanding of their customers’ expectations, and unexpressed needs, while the workplace trends evaluate how best to optimize the workplace experience."},{"key":"Developments in recent years have made it easier than ever for customers to find and defect to a competitor, even as employees constantly scan the job market for a better opportunity. An understanding of the 6 trending innovations in both the marketplace and the workplace (3+3!) will enable you personalize the experience within your organization on every level. You’ll discover new ways to identify, respond to, and anticipate customer and employee needs, and innovative approaches for meeting those needs. Competitors beware! ","translation":"Developments in recent years have made it easier than ever for customers to find and defect to a competitor, even as employees constantly scan the job market for a better opportunity. An understanding of the 6 trending innovations in both the marketplace and the workplace (3+3!) will enable you personalize the experience within your organization on every level. You’ll discover new ways to identify, respond to, and anticipate customer and employee needs, and innovative approaches for meeting those needs. Competitors beware! "},{"key":"The vast majority of companies are struggling to master all dimensions of innovation but they would be better served to narrow the scope to the overall experience of doing business with their organization. Innovation should be thought of as something that can be integrated into what organizations do on all levels. The findings of this research reveal three market-facing trends and three workplace-focused trends that will help organizations innovate through the entire experience of all markets and stakeholders. ","translation":"The vast majority of companies are struggling to master all dimensions of innovation but they would be better served to narrow the scope to the overall experience of doing business with their organization. Innovation should be thought of as something that can be integrated into what organizations do on all levels. The findings of this research reveal three market-facing trends and three workplace-focused trends that will help organizations innovate through the entire experience of all markets and stakeholders. "},{"key":"Develop an understanding of today’s customers, maximize the customer experience, and positively impact sales results. By more efficiently and effectively meeting individual needs and expectations, organizations can enable collaboration through both customers and employees, empowering innovation in every facet of their business. ","translation":"Develop an understanding of today’s customers, maximize the customer experience, and positively impact sales results. By more efficiently and effectively meeting individual needs and expectations, organizations can enable collaboration through both customers and employees, empowering innovation in every facet of their business. 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